Refund and Returns Policy
You can return items for a refund or exchange within 7 days of receiving them at your own cost, with the invoice attached.
- Items must be in original condition.
- Shoes must be returned in their original box without writing or tape. A 15% handling fee will be charged if the box is written on or taped.
- Delivery charges are non-refundable.
- A 20% handling fee applies to returns of special orders.
- Strictly no returns or refunds on sale items or underwear for health reasons, even if unopened or if the incorrect size was ordered.
Once the returned items are inspected and approved, we will either send your exchanged item at our cost or process a refund as requested.
If an order is affected by a genuine error (e.g., incorrect description, image, or price), Awerbuchs reserves the right to cancel the order and issue a refund.
Important Notes
By placing an order, you acknowledge that:
- Product images are for illustration purposes only.
- Accessories shown are for illustration only and may be sold separately.
- Product dimensions may vary slightly; it is your responsibility to ensure suitability before ordering (including access to your delivery address).
Contact Us Before Returning Items
- Do not return items without contacting us first.
- For detailed return instructions, email web@awerbuchs.co.za or info@awerbuchs.co.za.
- You can also WhatsApp us at 061 447 9097 for return inquiries.
