You can return items to us for refund or exchange within 7 days of receiving it at your own cost and with the invoice attached. Once we have checked the items and are happy with the condition we will then either send you the new exchanged item at our own cost or process the refund as requested. Please return shoes in their original box and the same condition it was sent out as. No taping or writing on the boxes. A handling fee of 15% will be charged if boxes come back written or taped on. Delivery charges already used are non-refundable. There will be a 20% handling fee on the return of any special orders or items bought on special. Strictly no returning of underwear for health purposes – even if it looks like it hasn’t been opened yet or if the incorrect size was ordered. If your Order is affected by a genuine error (including in a description, an image, or a Price), we reserve the right to cancel your order and refund any money paid to us. You acknowledge and agree that: 1) all pictures and images of Products displayed are for illustrative purposes only; 2) any accessory featured with the Products is for illustrative purposes only, and may be sold separately; and 3) where we provide dimensions and measurements in the description of a Product, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each Product is suitable for your purpose prior to submitting your Order (including whether there is appropriate and safe access to your Delivery Address for delivery of the Product).

Email: web@awerbuchs.co.za for precise return instructions, or any further inquiries or information